FLARENOVA proudly offers international shipping worldwide. We deliver to over 30 countries across North America, Europe, and the Asia-Pacific region. Some of our most common destinations include the United States, Canada, the United Kingdom, France, Germany, Switzerland, Italy, Australia, and New Zealand.

For a complete list of countries we ship to, please click here.

We offer free, secure, and insured worldwide shipping. All shipments require a signature upon delivery to ensure safe arrival.

All prices shown are DDP (Delivered Duty Paid) and include all applicable taxes. We cover all customs duties, import taxes, and shipping fees, so there are no additional charges upon delivery.

Free shipping applies to standard delivery on eligible orders.

At FLARENOVA, we are committed to delivering a luxurious and thoughtful unboxing experience. Every order is carefully packaged to ensure your jewelry arrives in perfect condition and ready to impress.

Each order includes:
● Elegant gift bag

● Premium vegan leather jewelry box

● Soft polishing cloth

● Certified grading certificate (if applicable)

● Order receipt and welcome guide

Whether it's a gift for yourself or a loved one, your FLARENOVA piece will arrive beautifully presented and ready to shine.

Yes, your personal information is secure when shopping with FLARENOVA. We use industry-standard 128-bit Secure Socket Layer (SSL) encryption to protect your data during transmission. All online transactions are processed securely, and we do not store your credit card information. Your privacy and security are our top priorities.

Yes! If you're purchasing a FLARENOVA piece as a gift or need it delivered to a different location (such as a friend, family member, or your workplace), you can enter a separate shipping address during checkout. For your security, we may contact you to verify the alternate address before processing your order.

Yes. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package and stay updated on its delivery status.Please note that most of our pieces are made to order. It typically takes 10–15 business days to complete production before your order is ready for shipment and tracking information becomes available.

If your order is being declined even though there are sufficient funds in your account, it is most commonly due to security measures set by your bank or credit card issuer. Many financial institutions place daily purchase limits on debit and credit cards as a fraud prevention measure. These limits can vary depending on the bank.To resolve this, we recommend contacting your bank or card issuer directly. Let them know you're attempting to make a purchase from FLARENOVA, provide the transaction amount, and ask them to authorize or temporarily adjust any limits that may be affecting your payment.

If your daily limit is not the issue, please double-check that the billing address you entered at checkout exactly matches the one on file with your bank, including spelling, postal code, and formatting.

If the problem persists, we suggest trying a different payment method at checkout.

Depending on the design, some rings can be customized or adjusted to better suit your preferences. If you have a specific modification in mind or would like a custom design, please contact us at support@flarenova.com. We’re happy to help bring your vision to life!

At FLARENOVA, our jewelry pieces are crafted with great care and often made-to-order. To maintain the highest quality and exclusivity, we do not encourage purchasing multiple items simultaneously with the intention of keeping only one and returning the rest.

However, our dedicated team of Jewelry Specialists is here to assist you every step of the way. Please feel free to reach out before making your purchase — we’re happy to answer your questions, provide detailed information, and help you select the perfect piece that you’ll truly love.

To keep your FLARENOVA jewelry looking its best, we recommend cleaning it regularly using a gentle jewelry cleaner. Soak your jewelry in the cleaner for a few minutes to loosen oils and dirt, especially from rings and pieces worn daily. Use a soft brush—ideally the one provided or a soft toothbrush—to gently clean all surfaces, paying special attention to the underside of stones where dirt can accumulate and dull their sparkle. After cleaning, rinse your jewelry thoroughly with clean water and gently pat dry with a soft cloth.

For diamond and delicate pieces, avoid exposure to harsh chemicals like household cleaners, perfumes, and lotions. Store your jewelry separately in a soft pouch or box to prevent scratches. Regular gentle cleaning with warm water and mild soap also helps maintain brilliance and shine.

While precious metals like gold, silver, and platinum are durable and long-lasting, they are not completely scratch resistant. Jewelry, especially rings, is exposed to everyday wear from activities like handling fabrics, seatbelts, or hard materials such as leather and wood. These daily contacts can cause minor surface scratches or scuffs over time. To keep your FLARENOVA jewelry looking its best, we recommend removing it during heavy physical activities and storing it properly when not in use.

Finding the perfect ring size is easy! You can use our ring size guide available on the FLARENOVA website to help determine your size. We also offer a ring sizer tool that you can order for precise measurement. Alternatively, you can visit any local jewelry store or department store where they can professionally measure your finger for an accurate fit.

If you’re unsure or between sizes, we recommend choosing the larger size for comfort.

Yes, FLARENOVA’s lab grown diamonds are genuine diamonds. They are made of pure carbon and possess the exact same optical, physical, and chemical properties as natural, earth-mined diamonds.

Think of it like ice: whether it’s formed naturally in a glacier or made in your freezer, the structure and composition remain the same. Similarly, our lab grown diamonds replicate the natural diamond formation process in a controlled environment, resulting in diamonds that are real and stunning in every way.

A CVD Diamond is a type of lab grown diamond created using Chemical Vapor Deposition technology. This advanced process allows us to grow high-quality diamonds in a controlled environment that share the same physical, chemical, and optical properties as natural diamonds. CVD is one of the most common and efficient methods for producing larger, colorless diamonds, making it an excellent choice for beautiful, sustainable jewelry.

A HPHT diamond is a type of lab grown diamond created using the High-Pressure High-Temperature process. This method replicates the natural conditions under which diamonds form in the earth by applying extreme pressure and heat to carbon.HPHT was one of the earliest technologies developed to produce lab grown diamonds, originally patented in the 1950s. At FLARENOVA, we utilize advanced HPHT techniques to craft high-quality diamonds with the same physical, chemical, and optical properties as mined diamonds.

While HPHT diamonds were the foundation for early lab diamond production, newer methods like CVD have complemented this technology to offer a wider variety of diamond sizes and colors. Regardless of the method, FLARENOVA lab grown diamonds provide an ethical, sustainable, and beautiful alternative to traditional earth-mined stones.