Privacy Policy

Last Updated: July 20th, 2025

Thank you for visiting FLARENOVA. Your privacy is important to us, and we are committed to protecting the personal information you share with us. At FLARENOVA, we believe that trust is the foundation of a meaningful relationship, and that includes respecting your privacy and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy explains the types of information we collect, why we collect it, and how we use it across our websites, digital experiences, and services that link to this policy (collectively, the “Services”). By using our Services, you agree to the practices described in this policy. This Privacy Policy is part of our Terms of Service.

Please note: This Privacy Policy does not apply to third-party platforms such as Google, Facebook, Instagram, or TikTok. We recommend reviewing the privacy policies of those services independently.

For any questions, feel free to reach us at privacy@flarenova.com.

 

What Information We Collect

1. Information You Provide Directly

When you engage with FLARENOVA—whether through creating an account, subscribing to our newsletter, making a purchase, or contacting customer service—we may collect personal details including:

● Full name

● Email address

● Shipping and billing address

● Phone number

● Jewelry preferences and ring sizes

● Order history and communications

● Any custom requests or additional information you choose to share

When you place an order, your payment information is securely processed by our third-party payment service providers (e.g., Shopify Payments, PayPal, etc.). We do not store full payment card details on our systems.

2. Information Collected Automatically

We may collect certain technical data automatically when you use our Services, including:

● IP address

● Browser type and device information

● Pages visited and time spent on our site

● Referring web pages

● Geographic location (approximate)

● Clickstream and behavior data

This is done through cookies and other tracking technologies to improve your shopping experience, personalize content, and help us understand how our website is used.

3. Information from Third Parties

We may receive additional information about you from third-party sources to supplement our records, prevent fraud, or improve our Services.

 

How We Use Your Information

We may use the information collected to:

● Process and fulfill your orders

● Provide personalized product recommendations

● Respond to inquiries or service requests

● Enhance and improve our website and Services

● Communicate with you about promotions or offers (with your consent)

● Prevent fraudulent activities or misuse of our Services

● Comply with legal obligations

 

Sharing Your Information

We do not sell your personal information. However, in limited circumstances, we may share your data with:

● Service Providers: Such as shipping carriers, payment processors, and web analytics providers who assist us in operating our Services.

● Marketing Partners: With your consent, we may work with trusted partners to deliver personalized advertising or co-branded content.

● Compliance & Legal Obligations: If required by law or for fraud prevention and safety.

● Business Transitions: In the event of a merger, acquisition, or business restructuring, your information may be transferred as part of the business assets.

 

Cookies & Tracking Technologies

We use cookies and similar technologies to:

● Keep track of your shopping cart

● Understand user behavior and preferences

● Improve site performance and functionality

● Deliver retargeted ads and promotions on platforms such as Google or Facebook

You may control or disable cookies through your browser settings. Note that doing so may impact your experience on our website.

 

European Privacy Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

● Access the personal data we hold about you

● Correct or update inaccurate information

● Request the deletion of your personal data

● Object to or restrict processing under certain circumstances

● Withdraw consent for processing, where applicable

● Data portability

To exercise these rights, please contact us at privacy@flarenova.com.

 

Children’s Privacy

FLARENOVA does not knowingly collect personal data from children under the age of 13. If we learn that we have done so, we will promptly delete the information. We encourage parents to monitor their children's online activity.

 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse, including:

● Secure Sockets Layer (SSL) encryption

● Regular software and infrastructure updates

● Access controls and staff training

While we do our best to protect your data, no online platform can guarantee 100% security.

 

Managing Your Preferences

You may opt out of promotional emails by:

● Clicking the “unsubscribe” link in any marketing message

● Adjusting preferences in your FLARENOVA account

● Emailing us at privacy@flarenovajewelry.com

Please note: Transactional communications related to orders or account activity will still be sent.

 

Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page. We encourage you to check back periodically to stay informed.

 

Contact Us

If you have any questions, requests, or concerns related to this Privacy Policy or your personal information, please contact us at:

FLARENOVA Customer Care

Email: privacy@flarenovajewelry.com