Shipping Rates & Services

Shipping Policies:

● We require a signature for delivery of all orders.

● We will ship only to a physical home address or business address. We do not ship to P.O. Box addresses.

● Shipping addresses cannot be changed after an order is placed for security purposes.

● Once an order is placed, we are unable to re-direct the package to an alternate address for any reason.

● UPS will generally make three (3) attempts to deliver your package. After the third attempt, it will be delivered back to FLARENOVA. We will contact you to determine next steps.

● Risk of loss and title of the item passes to you, the customer, upon our delivery to the carrier.

● We are not responsible for shipping delays due to inclement weather, carrier delays, incorrect address, or updated address information.

Made-to-Order Items:

● Most of our items are Made-to-Order and take approximately three (3) weeks to create and then ship to you.

● You will be provided an ESTIMATED Shipping Date. To find the Estimated Shipping Date, check the product page, shopping bag, checkout page, and your order receipt email. Most orders ship on or before the Estimated Shipping Date, while some orders may ship shortly after, depending on manufacturing times and quality control.

● Enjoy free shipping on all orders of $1,000 USD or more. For orders under $1,000 USD, a shipping fee of $100 USD will apply. Once your order is processed and ready to ship, it will be sent via FedEx or UPS.

● Once your order ships, an email confirmation with the tracking number will be sent to you.

International Orders & Shipments:

FLARENOVA is thrilled to announce that we now ship to the following countries using FedEx or UPS:

● Australia

● Canada

● Denmark

● Germany

● Hong Kong

● Italy

● Netherlands

● New Zealand

● Norway

● Qatar

● Saudi Arabia

● Spain

● Sweden

● Switzerland

● United Kingdom

● United States

● United Arab Emirates

Local Language and Currency:

To ensure our customers receive the best possible experience when shopping with us, our content is translated into local languages, and all pricing is converted into local currencies. To change the country, language, and currency, select the country from the flag icon in the upper right corner of our website.

● All pricing on our international websites is Delivered Duty Paid (DDP). We are committed to keeping prices low for everyone. For all international orders over $1,000, we offer FREE shipping and pay the duties at no cost to you. Orders below $1,000 will incur a shipping fee. We also offer FREE returns for 30 days.For Canada, applicable sales tax for each province will be added during checkout.

● For all other international countries, the price displayed includes the applicable taxes.

At FLARENOVA, we strive to provide exceptional service and pricing to all of our customers, no matter where they are located. We're excited to expand our shipping capabilities and offer our jewelry to even more customers around the world.