Shipping Rates & Services

FLARENOVA proudly offers free insured shipping to all 50 U.S. states and over 50 international destinations including the UK, Canada, Australia, France, Germany, New Zealand, and beyond. Every piece is securely packaged and shipped with signature confirmation for your peace of mind.

Please be aware that all international shipments are subject to local customs laws. FLARENOVA is not responsible for any duties, taxes, or customs clearance delays. If you're unsure about the import process in your country, we recommend contacting your local Customs Department before placing your order.

Select Shipping Destinations Include:

Australia

Austria

Belgium

Canada

China

Denmark

France

Germany

Hong Kong

Ireland

Italy

Japan

Macau

Malaysia

Netherlands

New Zealand

Norway

Singapore

Spain

Sweden

Switzerland

Taiwan

United Arab Emirates

United Kingdom

United States

 … and many more.All international orders are shipped via FedEx or UPS, requiring an adult signature upon delivery. Estimated delivery times vary by location, but shipments typically arrive in the destination country within 1–2 business days, with customs processing potentially extending the final delivery up to 10 days.

 

Duties, Customs & Taxes

Please note that FLARENOVA does not collect duties, import taxes, or VAT at checkout. These fees may be charged by your country’s Customs Department and are the responsibility of the customer. They are typically due at the time of delivery or customs clearance.

For country-specific guidance, please refer to the summaries below or contact your local authorities.

 

United Kingdom Customer Information

Shipping & Delivery

● Free FedEx International Priority Shipping

● Delivery to UK: 1 business day to arrive, 1–10 business days for customs clearance

● Adult signature required

Duties & Taxes

● VAT (20%) will apply to all imports

● Import duties:

○ 2.5% for rings valued between £135–£630

○ Varies above £630

● Loose diamonds (not set in jewelry) are typically exempt from duties

 

Australia Customer Information

Shipping & Delivery

● Free FedEx International Priority Shipping

● Delivery to Australia: 1 business day to arrive, 1–10 business days for customs clearance

● Adult signature required

Duties & Taxes

● GST (10%) applies on all imports

● Import duties: 5% on jewelry over AUD $1,000

● Formal Entry Fees:

○ $83 AUD for orders $1,000–$10,000

○ $185 AUD for orders over $10,000

 

New Zealand Customer Information

Shipping & Delivery

● Free FedEx International Priority Shipping

● Delivery to New Zealand: 1 business day to arrive, 1–10 business days for customs clearance

● Adult signature required

Duties & Taxes

● GST (15%) applies to all imports

● Import duties: 5% on jewelry

● Other applicable fees:

○ Import Entry Transaction Fee: $29.26 NZD

○ Biosecurity Levy: $23.41 NZD

 

Canada Customer Information

Shipping & Delivery

● Free FedEx International Priority Shipping

● Delivery to Canada: 1 business day to arrive, 1–10 business days for customs clearance

● Adult signature required

Duties & Taxes

● Duties depend on the item’s value and origin

● Possible application of GST (5%), PST, or HST depending on province:

Province / Territory	Tax Type
British Columbia, Quebec, etc.	GST + PST
Ontario, Nova Scotia, etc.	HST
Alberta, Yukon, Nunavut	GST only

Estimated total tax: 5%–15%

 

Currency & Payment

All FLARENOVA orders are processed in USD. For convenience, you may view prices in your local currency using our real-time currency converter. Final charges at checkout will still appear in USD.

 

Returns

FLARENOVA offers a 30-day return policy on all international orders. For more details, visit our Returns & Exchanges page.

If you have any further questions, feel free to contact our customer service team at support@flarenovajewelry.com — we’re here to help.